General Support
Best for runtime behavior, SDK setups, and integration configs.
support@useeventstack.app Contact
Support and contact channels
Need assistance with active workflows, dead-letters, or developer playground setups? Reach out directly through the specialized channels below.
Security Reporting
For reporting vulnerabilities or tenant isolation concerns.
security@useeventstack.app Billing Assistance
For Stripe portal updates, invoice reviews, and plan limits.
billing@useeventstack.app Support intake
Expected response window: One business day after the launch support inbox is configured.
Public support form is not enabled yet
EventStack only creates tracked support events from authenticated workspaces. Public form submission will stay unavailable until a public intake endpoint and support inbox are configured.
Signed-in customers
Use dashboard support to attach organization context, related event IDs, and runtime diagnostics to a `support.requested` event.
Open dashboard supportPublic inquiries
Email the appropriate contact channel directly and include any event ID, correlation ID, workspace slug, or Stripe invoice reference that helps us trace the issue.